- Assess the situation
- Know what you are and how you are seen by others
- Do not wish for the other person to be difference and do not expect him to be like you
- Get communication going with him and determine what you need to do in order to gain his trust
Saturday, November 9, 2013
MANAGING DIFFICULT PEOPLE
"Managing difficult people successfully requires a good understanding of people, lots of empathy, excellent communication skills and a willingness to curb our own ego"